SHV Energy Private Limited, established in India in 1996 under the brand name SUPERGAS, is a wholly owned subsidiary company of the renowned Dutch Multinational SHV Energy. SUPERGAS has built a reputation as a leading LPG Supplier in India to customers across Industrial, Horoeka, Domestic and Auto LPG segments. Along with LPG supply, we offer extensive range of products, services and digitized solutions designed to optimize the efficiency of business operations and safety.
1. Manual order tracking with limited visibility across the order lifecycle.
2. No centralized mechanism for complaint tracking and resolution.
3. Technical processes are managed manually without centralized control.
4. Requirement for seamless integration with SAP.
5. Lack of real-time dashboards and reporting for management.
6. No customer-facing portal for direct request or complaint submission.
1. Developed a customized Zoho Creator application with dedicated modules for Order Management, Complaint Management, and Technical Service Management.
2. Implemented SAP integration with two-way synchronization for order data and one-way synchronization for order status updates.
3. Developed a Customer Portal enabling customers to submit orders and complaints directly.
4. Implemented a Slot Booking feature, allowing retail customers to schedule their preferred delivery or service time slots.
5. Centralized business operations through automated workflows and streamlined process management.
1. Customer & Franchisee Portals: Developed dedicated self-service portals for customers and franchisees to independently manage business activities.
2. Customer Onboarding with KYC: Enabled franchisees to onboard customers through a digital KYC process for secure document verification and activation.
3. Subscription Voucher (SV) Management: Implemented Subscription Voucher creation and return processes with automated Email, WhatsApp, and SMS notifications.
4. Order Management with SAP Integration: Integrated the portal with SAP for real-time order synchronization, order status tracking, invoice viewing, and invoice downloads.
5. Complaint Management: Developed an automated complaint management system with department-based assignment, workflow tracking, and real-time status visibility.
6. Technical Service Management: Implemented a dedicated module with digital service forms to efficiently manage field service operations and maintain service records.
7. Slot Booking System: Enabled retail customers to book preferred delivery or service time slots, improving scheduling and resource planning.
8. Role-Based Workflow: Configured role-based access for customers, franchisees, customer service teams, technical teams, managers, and administrators to ensure secure operations.
9. Dashboards & Reporting: Built real-time dashboards and reports to monitor orders, complaints, subscription vouchers, technical services, customer onboarding, and overall operational performance.
10. Real-Time SAP Synchronization: Established seamless SAP integration to synchronize customer data, orders, invoices, and order statuses, ensuring up-to-date business information across systems.
